Support

Answers to the common questions about Dice AI are below. Can't find yours? Email [email protected].

How do the free rolls work?

Dice AI comes with 20 free rolls. Every roll uses one, and so does every message you send in Chat Mode. A chat message that rolls dice still only uses one.

The 20 rolls are a one-off allowance. They don't reset each day or each month, and they never top up. Settings → Account shows how many you've used.

What does Dice Pro do?

Dice Pro removes the limit, so you can roll and chat as much as you like. It's a one-time purchase, not a subscription. Nothing renews and there's nothing to cancel. The App Store or Google Play shows the price before you buy.

Every die, theme and Chat Mode feature is already in the free version. Pro only lifts the limit.

How do I restore Dice Pro?

If you bought Dice Pro on another device, or you've reinstalled the app, you can restore it at no cost. Sign in to the same Apple or Google account you bought it with, then either:

open Settings and tap Restore Purchases under Account, or
tap Restore Purchases on the Get Pro screen.

If your store account owns Dice Pro, it unlocks in a moment.

How do I turn AI assistance on or off?

Go to Settings → Chat & AI → AI Assistance and flip the switch.

The first time Chat Mode gets a message it can't read on its own, a dialog asks "Use AI for this roll?" Tap Allow AI to turn AI assistance on, or Not Now to keep it off. The switch in Settings changes that answer whenever you like.

With AI assistance off, Chat Mode still reads standard dice notation such as 3d6+2, d20 advantage or d20 vs DC 15. Our privacy policy explains what the app sends when AI assistance is on.

Why is AI unavailable?

The chat tells you what went wrong. These are the usual causes:

No connection. AI assistance needs the internet. The chat says "I can't reach the dice AI right now." Dice notation like 3d6+2 still works offline.
The device can't verify the app. The AI service only answers genuine copies of Dice AI, checked with Apple App Attest or Google Play Integrity. The iOS Simulator can't pass this check, so AI doesn't work there. On Android the device needs to be Play certified. The chat says "AI parsing isn't available on this device."
You've reached the daily limit. Each device gets 200 AI requests in any 24 hours, with or without Dice Pro. The chat says "You've used today's AI quota. Try again tomorrow."
AI assistance is off. Turn it on in Settings → Chat & AI → AI Assistance.

Contact us

Email [email protected]. To help us sort it out quickly, tell us your device, its iOS or Android version, and the app version from Settings → About → Version.

You can also report a bug or suggest a feature on GitHub:

Report an issue: https://github.com/ko-wal-ski/issues
Discussions: https://github.com/orgs/ko-wal-ski/discussions